We are constantly expanding our shipping areas and improving our delivery services. Any suggestions regarding our work will be highly appreciated. Currently, our products are shipped by UPS by default. Shipping costs vary in different regions. The specific charges are subject to the actual charges.
If you have special shipping method requirements, please confirm with our sales manager.
If your order contains more than one item, you may get more than one tracking number. Items may be shipped and delivered at different times. We strive to ship the complete order for your convenience, but to ensure you get your order on time, the items may be separated.
For gateway products, please refer to the delivery time:
For newly released gateway products, sample delivery time usually takes 2-3 weeks, For SOM, SBC, Sensors and other products, sample delivery time usually takes 1-2 weeks, and a small number of products takes 3-4 weeks. please confirm with our sales team for details.
Occasionally, during large promotional events and the holidays, more time may be required to validate and ship your order, causing a delay.
We ship to most countries and regions in the world. Due to original chip factory policy restrictions, We are currently unable to ship directly to the following countries:
Afghanistan, Belarus, Central African Republic, Democratic Republic of the Congo, Ethiopia, Iran, Iraq, Lebanon, Mali, Myanmar, Nicaragua, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen, Zimbabwe.
Sales tax (ex. VAT or GST) will be charged in accordance with the laws/regulations of countries and regions. Any tariff or import duties caused by customs clearance will be declared and borne by customers. Please fill in a valid Tax Identification Number at Order Notes for faster customs clearance.
Warranty period: the product warranty period is 12 months after the date of sale. The warranty period for domestic customers is 13 months after the date of delivery (Date of manufacture ), and the warranty period for oversea customers is 14 months from the date of delivery (Date of manufacture ). Product Accessories are not covered by the product warranty.
For return information or to initiate a return, please contact your sales manager or [email protected]
Warranty service is not available in the following :
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:
DUSUN Electron LTD.
No. 640 FengQing Street
Huzhou, Zhejiang 313200